FREQUENTLY ASKED QUESTIONS
We have answered some of the most frequently asked questions below. If you have questions or concerns that are not addressed, please feel free to contact us - we would love to help! You may call our customer service team at 020-3695-0978, leverage the live chat feature, or email us.
Our guarantee is quite simple! If you need to send any of our products back to us for any reason, please contact customer service for a return authorization number, and instructions to get the order back to the correct location. There is only one facility which processes refunds for us, so we do not recommend requesting a return-to-sender for any shipments, unless this has been specifically requested by our customer service team.
Our liquid tinctures provide various different options when it comes to administering them to your pet.
We usually suggest adding it to your pet's food, if they are eating, as this is the easiest way to administer it.
If your pet is not eating, you could add it to a small amount of water or broth (an amount they will consume in one sitting).
If you have to, you can administer directly to the mouth, but if you're going to do it that way, we would suggest measuring the dose into a separate syringe and mixing with some food or water before giving it to your pet. This makes it more palatable, and can avoid contaminating the product.
In short, any way you are able to get our supplements into your pet would be just fine!
It is normal to see some precipitation of herbal materials within the dropper or in the liquid itself. This occurs when the extracted herbs partially settle out of solution over time, and is a completely natural process. There is no reduction in potency of your product or any safety concerns with using the product; simply shake well before measuring out the dose!
One of the benefits of herbal/natural products is that it is pretty difficult to actually "overdose" a pet on our supplements.
If the body can not absorb all of what is administered, it is generally passed through the body via the normal elimination channels. If your pet feels overwhelmed by the amount of product given, it is possible that there may be some diarrhea or vomiting, but in most instances if or when other customers have done something similar, there really wasn't any need for great concern.
If you see any behavioral changes or any kind of reaction in your pet, please do not hesitate to consult your veterinarian.
All items listed on this site will ship from a facility located in the UK.
Our warehouse staff work quickly and efficiently to ensure your order is processed as quickly as possible, which means that there is no guarantee that changes may be able to be made once the order has been submitted.
If the order needs to be edited or cancelled, please contact us immediately and we will do our best to accommodate your requests. Submissions received outside our our regular operating hours may not be actionable.
If there are any issues with the order which you have received, we do apologize! In some instances, human error may occur, or there may be automation which is not functioning properly. We do our best to prevent these issues, but appreciate your understanding as we correct it for you. Do note that if you seem to be missing an item, there may be a second package on the way to you, as we do split-ship orders in some instances.
Please contact us right away to let us know what the problem is, and do not discard any materials associated with the order until you have done so. There may be additional information we require to best assist you - packing slip details, or a photo of the parcel to assess damage, for example. We will work as swiftly as possible to ensure any and all issues are resolved.
Our ingredients are sourced from qualified suppliers who meet our stringent vendor qualifications, and rigorous GMP standards, including the highest quality of purity and safety. They are organically cultivated, sustainably harvested, or selectively imported.
Our products are manufactured in the USA and Canada in GMP-certified facilities.
Dietary supplements are regulated by the FDA under the Dietary and Supplements Health & Education Act (DSHEA) of 1994. Supplements do not require 'FDA approval' but must comply with DSHEA regulations. We work strictly with FDA-registered, cGMP-compliant facilities in the USA to ensure that all ingredients and products adhere to strict quality control guidelines from start to finish.
We do! To apply for a wholesale account, please fill out our online wholesale inquiry form located in the footer of our site. Our wholesale division will review and follow up with you, typically within 2 business days.
Do note that we extend this option to brick-and-mortar stores only.
Yes. Our reviews are 100% legitimate, from real customers. They are handled by an external, unrelated third-party to ensure no bias.
You can login to your account and click "My Staywell Auto Delivery". You can also contact our customer service team for any changes you wish to make and we are more than happy to assist.
If you're receiving additional packages, you have subscribed to the Staywell Auto Delivery Program. You may log into your account to make changes or call our customer service team for assistance, including cancellation requests and/or return. Please note that we do not automatically enroll our shoppers in this program, but rather it needs to be specifically requested at the time of check-out. Additionally, we do our best to ensure our clients are kept apprised of their recurring shipment details by sending a reminder email out 10 days prior to the next order date (unless the schedule has been adjusted by the user).
If your pet is receiving any medications or other form of treatment (including prescription or over-the-counter), or have any particular health conditions, you may check with our customer service team regarding the known cautionary warnings for each individual supplement (which may also be reviewed under the 'directions' tab on each product page), though we do always suggest consulting with your veterinarian prior to making any changes to your pet's health care routine.