Refund Policy

  • We accept returns on all items within 90 days from date of delivery
  • We will refund the entire purchase price of the order (minus shipping)
  • There are no hidden fees or re-stocking fees

Should you wish to return any items, you must contact our office for a return authorization number along with return instructions, this will allow us to ensure there will be no delay in issuing your refund.

Please understand that it will take some time to process your return. Your credit should be finalized 5-10 days after we receive your return in the warehouse.

Please note:

  • Pet foods are guaranteed for 30 days
  • We can only issue refunds for the items returned to us so please send back all empty, open and sealed items.
  • A single product can only be returned once per person, per household. Use of a product after stating it is unsatisfactory and attempting to return the product a second time will not be honored. This allows us to continue to offer this generous guarantee and prevent fraudulent returns.
  • Without a return authorization we can not refund your purchase.
  • Once return authorization is issued, your package must be post marked within 5 days to have the items returned promptly.

To get a return authorization number please contact us within 90 days of the shipment date. You can email or call us with your questions, comments or concerns at any time. We welcome and appreciate your feedback. We hope that you enjoy shopping at and feel confident about your purchases.

Returns must be sent (freight pre-paid) to:

Attention: Returns:
The Factory Unit
1 Woodside St
New Mills
High Peak
SK22 3HF
United Kingdom